Strivve’s Customer Success Programs can help!
At least one significant card-usage development came out of the pandemic years.
Over the past couple of years, we all had to change our habits and learn new ways to do things. For example, U.S. online and mobile purchases totaled nearly $1 trillion in 2021, and the growth continues today. Plus, most of our day-to-day banking and other financial behaviors take place digitally, either online or via mobile devices. Right now, more than 77% of U.S. adults use online banking. Forecasts project this number to grow for the next several years.
The clear corollary to this financial behavior evolution is more people now use cards for more and more of their purchases, both online and in person. And this trend is likely to continue. As people come to appreciate the convenience and security of online purchases, they’ll do it more and do it more often.
This is great news for card issuers like you!
Strivve clients like you may already be in the thick of it.
Today, you may be an active user of CardUpdatr because you want the card replacement process to be less of a hassle for your cardholders. You may also follow some of our tips and use one of our programs to help persuade your cardholders to elevate your card to make it the one they reach for most often. Sound like you?
If yes, you may have also encountered a challenge or two.
For instance, perhaps you could use some help to encourage wider CardUpdatr acceptance at your financial institution. Or maybe you could try more cardholder promotion to persuade more of your customers/members to place your card with prominent merchants and at top websites. Strivve is here to help!
We’ve built a Customer Success team to help clients just like you.
Our sole purpose is to help you improve your cardholder outreach. Our goal is for you to enjoy consistently profitable results plus the highest customer satisfaction and NPS in the industry. We’ll work with you to identify cardholder engagement opportunities which will help you achieve results. We’ll pursue:
- Enhancing, fine-tuning, and personalizing your cardholder campaigns.
- Applying sophisticated data analytics to create a more complete picture of your cardholders’ journeys through the use of the CardUpdatr and CardSavr platform capabilities.
The list of the ways Strivve can help is too long to list here. Please reach out so we can start to help your cardholders and institution now!
Let’s have the conversation soon.
We’d love to partner with you! Together, we can deliver measurable improvements to your overall card portfolio success. We’ll improve the cardholder experience, increase cardholder loyalty, and generate strong financial returns for the strategic efforts you and your financial institution put into your card program.
Reach out today to Arne Gaenz, Strivve’s Vice President of Customer Success
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